Firmware Update

v6.06 is the latest firmware version for the MultiSense S27, S30, and KS21 cameras.

You can download the latest camera firmware from the product support page.

Check Firmware Version

Please use the VersionInfoUtility to check the MultiSense firmware version

Update Firmware

  1. Using a computer which has curl installed, download the update image. It will be a filename such as update_<date>-<id>-<hash>.img

  2. Power on the camera and connect it via ethernet to the host computer. It takes approximately 25 seconds for the camera to boot.

  3. Open a terminal and confirm you can communicate with the camera from your host machine.

    ping <camera-ip-address>

    If the camera still has its default factory IP address,

    ping 10.66.171.21

  4. In a second terminal, transfer the downloaded update bundle to a file named update.img on the camera. This can be accomplished by using TFTP

    curl -T <update.img-absolute-file-path> tftp://<camera-ip-address>/update.img

    For example, if the camera still has its default factory IP address, and the downloaded update_enc.img firmware image is in the Downloads directory

    curl -T ~/Downloads/update_enc.img tftp://10.66.171.21/update.img

  5. A file transfer will begin. When it ends DO NOTHING. The camera will begin a 3-5 minute update process. Watch the ping. After the ethernet connection to the camera ceases and resumes, the update is complete.

  6. Power cycle the camera.

  7. Confirm the camera has updated using the LibMultiSense VersionInfoUtility